Template notice: Digital-goods refund rules vary by country and cannot override mandatory consumer-law rights. Have this reviewed before launch.
Because our products are digital and delivered manually, refund eligibility depends on the delivery status of your order:
Open a support ticket from your account (category “Refund request”) or use the contact page with your order number.
Approved refunds are returned to your original payment method via Stripe and may take a few business days to appear.
Nothing in this policy limits rights you may have under applicable consumer law.
